Elisa OIWA Contact Center Services
Elisa OIWA Contact Center Services provide you with comprehensive management of contacts and customer information. Intelligent management of your clients' data improves personal customer services, thus increasing customer satisfaction.
The versatile services provided by Elisa OIWA Contact Center enhance the efficiency of customer relationship management:
- Telemarketing
- Sales lead generation
- Market researches
- Contact hotlines
- Toll-free call 8-800
- Virtual Call Centers
- Back-up services
Improve the customer experience through efficient contact management
The Elisa OIWA service's Contact Center application provides customer service personnel with the customer information required from different background systems (e.g., CRM, invoicing, ordering system). Furthermore, the contact history compiled from various channels is displayed in a single view. The application improves customer services, increases flexibility and makes sales work more efficient. In addition, the application can be seamlessly integrated into customer data and call management systems, thus facilitating communications.
Increased sales through the management of customer data
With the Elisa OIWA Contact Center applications, you can monitor customer data in real time – from sale transactions to post-sale support functions. You can view customer and prospect data using the multiple categorisation features. The application helps you in increasing the efficiency of sales, marketing and customer service processes, and monitoring your business operations.
