Call Centers
Every company aspires to profit and looks to expand its market share, and increase sales.
The business environment today is changing rapidly and the competition is getting harder. A great deal of work is required to retain existing clients, maintain clients' loyalty and lower clients service costs. In such circumstances companies have to adopt new ways of being competitive and profitable.
Elisa has developed the new universal solution for contact centers, which enables smooth customer communications through all communication channels - fax, text messaging and email. You will be amazed how much you can achieve.
- Improve quality of customer services
- Avoid customers leaving
- Reduce cost of advertising and increase its efficiency
- Enhance sales productivity
Elisa call-centers can be utilized in two different ways:
- A company can run the call center single-handedly to manage telemarketing campaigns, provide hotline services and handle calls.
The Elisa call center solution is based on Orange Contact technology – one of the world leading providers of call center services
- Elisa offers its own resources for the companies that wish to get feedback from advertisement campaigns or public opinion surveys
No matter which option you choose, Elisa solutions will always help you.
- Keep in touch with your customers
- Build an effective customer support service
- Assess the quality of your advertisement campaigns
- Provide the optimal workload for sales department, while devoting as mush time as possible to each client
- Increase customer loyalty by offering an additional client service
- Provide an individual approach to each customer and expand your CRM capability