Call Center Elisa
The business environment today is changing rapidly and the competition is getting harder. A great deal of work is required to retain existing clients, maintain clients' loyalty and lower clients service costs. In such circumstances companies have to adopt new ways of being competitive and profitable.
Elisa is offering new universal solutions for contact centers which enable smooth customer communications through all communication channels - fax, text messaging and email.
- Increase customer loyalty by offering an additional client service
- Improve quality of customer services
- Avoid customers leaving
- Keep in touch with your customers
- Build an effective customer support service
- Reduce cost of advertising and increase its efficiency
- Assess the quality of your advertisement campaigns
- Enhance sales productivity
- Provide the optimal workload for sales department, while devoting as mush time as possible to each client
Elisa outsourcing call center can be utilized in different ways. The versatile services provided by the call center are able to assist in various tasks and projects related to the customer relationships management.
- Telemarketing
- Sales lead generation
- Market researches
- Contact hotlines
- Toll-free call 8-800
- Virtual Call Centers
- Back-up services
>More detailed information about Elisa call center services (in Russian)